Trade First Global Containers respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, when we may share it and the choices available to you.

This policy is intended to support compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws. The Information Regulator explains that POPIA establishes minimum requirements for the lawful processing of personal information by public and private bodies.

1. Information We May Collect

Depending on how you interact with our website, we may collect information such as:

• Your name and surname.
• Telephone or mobile number.
• Email address.
• Delivery address.
• Billing information.
• Company or business information.
• Container requirements and preferences.
• Information provided when requesting a quotation.
• Information provided through contact forms.
• Communications between you and Trade First Global Containers.
• Website usage information, where applicable.

We aim to collect only information that is reasonably necessary for the purpose for which it is required.

2. How We Collect Information

We may collect personal information when you:

• Contact us by telephone, email or messaging service.
• Submit an enquiry through our website.
• Request a quotation.
• Purchase a container or service.
• Arrange delivery.
• Subscribe to communications or marketing, where applicable.
• Interact with our website.

We may also automatically receive limited technical information when you use our website, such as browser type, device information, IP address and website usage data, depending on the technologies used on our website.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries.
• Provide quotations.
• Process orders.
• Arrange deliveries.
• Provide customer support.
• Communicate with you about your order.
• Process payments where applicable.
• Improve our products and services.
• Maintain business records.
• Prevent fraud, abuse or unlawful activity.
• Comply with legal and regulatory requirements.
• Send marketing communications where permitted and where appropriate consent or another lawful basis is required.

4. Marketing Communications

We may contact you with information about our products, services, promotions or special offers where permitted by applicable law.

You may request that we stop sending marketing communications to you.

5. Sharing Personal Information

We do not sell your personal information.

We may share relevant information with trusted third parties where reasonably necessary to provide our services or operate our business.

These parties may include:

• Delivery and transport providers.
• Payment service providers.
• Website hosting and technology providers.
• IT and security providers.
• Professional advisers.
• Government authorities or law-enforcement agencies where legally required.

We only aim to provide third parties with information reasonably necessary for the relevant purpose.

6. Security of Your Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, prevent fraud or comply with legal obligations.

When information is no longer required, we will take reasonable steps to securely dispose of or anonymise it where appropriate.

8. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic and, where applicable, support marketing or analytics.

You can adjust your browser settings to control cookies. Disabling certain cookies may affect some website functionality.

9. Third-Party Services

Our website may use third-party services such as website analytics, advertising platforms, payment providers, social-media tools or other technology services.

These providers may process information according to their own privacy policies and applicable laws.

Where third-party services process personal information on our behalf, we will take reasonable steps to require appropriate safeguards.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Ask what personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion where legally applicable.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Ask questions about how your personal information is processed.

Requests should be submitted using the contact details below.

The Information Regulator is responsible for monitoring and enforcing compliance with POPIA and PAIA in South Africa.

11. Accuracy of Information

We aim to keep personal information accurate and up to date.

If your contact details or other information changes, please contact us so that we can update our records where appropriate.

12. Children’s Information

Our website and services are primarily intended for adults and businesses.

We do not knowingly collect personal information from children except where permitted by applicable law and with appropriate safeguards.

13. International Transfers

Where personal information is processed or stored outside South Africa through a third-party service provider, we will take reasonable steps to ensure that such processing complies with applicable legal requirements.

14. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

You may also contact the Information Regulator of South Africa regarding privacy or POPIA matters. The Regulator provides compliance and complaint-related services through its official eServices platform.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable legal requirements.

The latest version will be published on our website with the applicable effective date.

16. Contact Us

For questions, requests or concerns regarding this Privacy Policy or your personal information, please contact:

Trade First Global Containers
Email:  sales@tradefirstglobalcontainers.co.za
Phone: +27 68 831 4902
Address: Platinum Street, 43, Saldanha Industrial Park, Saldanha, Western Cape
Ridge Street, 7, Laser Park, Honeydew, Gauteng