Trade First Global Containers is committed to providing quality containers and professional service. This Refund Policy explains when refunds may be available.

1. Deposits and Payments

Depending on the product and order, we may require a deposit or full payment before a container is prepared, customised or scheduled for delivery.

Once an order has been confirmed, cancellation and refund requests may be subject to costs already incurred by Trade First Global Containers.

2. Cancellation Before Delivery

If you wish to cancel your order before delivery, please contact us as soon as possible.

Where cancellation is accepted, any refund will be assessed based on the stage of the order and any costs already incurred, including preparation, customisation, transport or other services arranged specifically for the order.

3. Customised Containers

Containers that have been modified, converted, painted, fitted out or customised according to a customer’s specifications may not qualify for a full refund because they are made or prepared specifically for that customer.

Any refund for a customised order will be considered based on the individual circumstances of the order.

4. Damaged or Incorrect Products

If a container arrives with significant damage attributable to Trade First Global Containers or does not materially match the agreed order, please notify us promptly.

We will investigate the matter and, where appropriate, may offer a repair, replacement, partial refund or another reasonable solution.

5. Refund Processing

Where a refund has been approved, we will process the refund using the applicable payment method or another agreed method.

The time taken for the funds to reflect in the customer’s account may depend on the customer’s bank or payment provider.

6. No Refund for Change of Mind

A refund is not automatically provided where a customer simply changes their mind after purchasing or receiving a container, particularly where the container has been delivered, used or customised.

7. Contact Us

If you have a question about a delivery, cancellation, return or refund, please contact Trade First Global Containers with your order details and we will review your request.

Important: Before publishing these policies, you should have them checked against your actual business practices and applicable South African consumer law, especially the Consumer Protection Act (CPA). I deliberately haven’t stated that all deposits are non-refundable or that all sales are final, because those blanket terms may not always be legally appropriate.